Thursday, October 10, 2019

Foreign Currency Risk

FOREIGN CURRENCY RISK Q1. Jack is a UK based car exporter who exports luxury cars and has a competitor in Germany; he has recently seen a change in foreign currency that pound ( £) of UK has strengthened against euro (â‚ ¬) of Germany. What is the type of risk does Jack face in his business? (MCQ)Credit RiskTranslation Risk Economic Risk Transaction Risk(2 marks) Q2. Yarn Co is multinational business & wants its foreign subsidiary financial statements. They are making exchange losses when the accounting results of its foreign subsidiary are translated into the home currency. Which type of currency risk does Yarn Co face? (MCQ)Netting off RiskTranslation Risk Economic Risk Hedging Risk(2 marks) Q3. Saito Co, a USA based fish exporter has competition with Sakkara Co based in Bangladesh. He believes he faces an economic risk in the business. What type of impact does it have on Saito Co? (MCQ)Direct ImpactIndirect ImpactPolitical ImpactEconomic Impact(2 marks) Q4. The current spot rate of UK ( £) to USA ($) is  £3:$1.5. The interest rates per annum are UK 5% & USA 9%. What will be the two-month forward rate (to the nearest two decimal places)? (FIB)4013204318000 £ :$1(2 marks) Q5. The current spot rate of UK ( £) is  £3. The inflation rate per annum of UK is 3% & the expected future six-month spot rate is  £3.06. Calculate the foreign annual inflation rate? (FIB)501656223000%(2 marks) Q6. Which of the following statements relates to International Fisher Effect? (MCQ)The exchange rates of countries depending on inflation ratesThe exchange rates of countries depending on interest ratesPrices are same to different customers in an economyNominal interest rate differentials between countries provide an unbiased predictor of future changes in spot exchange rates.(2 marks) Q7. Which of the following differences will result in an Expectation Theory? (MRQ)The difference in Inflation RatesDifference between Spot & Forward RatesThe difference of Interest RatesDifference between Spot & Future Rates(2 marks) Q8. Select the appropriate theory with the following statements. (P&D)Depreciation of forwarding rates will be due to high-interest rates Differences in nominal rates due inflation rates A commodity is priced same in every country The forward rate is a fair predictor of the spot rate in the future EXPECTATION THEORY PURCHASING POWER PARITY THEORY INTERNATIONAL FISHER EFFECT INTEREST RATE PARITY THEORY(2 marks) Q9. Patio Co. operates in the USA. They will be receiving a payment of  £2,500 from customers in four months' time. Calculate Patio Co.'s receipts in four months' time? Use the following rates. (MCQ)Spot Rate  £1.4/$ –  £1.6/$4 Month Forward Rate  £1.8/$ –  £2.0/$$1,786$1,563$1,389$1,250(2 marks) Q10. Fray Co is a USA based company ; imports Robots from China. The usual credit period is three months. Fray Co has to pay  ¥60,000. Calculate the loss/gain of the payment on forwarding contract? (MCQ)Spot Rate  ¥1.321/$ –  ¥1.521/$3 Month Forward Rate  ¥1.654/$ –  ¥1.854/$$7,085 (Loss)$9,144 (Loss)$9,144 (Gain)$7,085 (Gain)(2 marks) Q11. PXG Co, a UK based company has made $3,600 sale to its USA customer on credit. The current  £/$ exchange rate is  £6.4/$12.8. It is expected that UK  £ will strengthen by 15%, by the time USA customer pays. Calculate the receipts in  £? (MCQ) £244.57 £281.25 £489.13 £562.5(2 marks) Q12. The dollar is quoted at a $0.067 premium for the forward rate. The current exchange rate is $/ ¥ 1.0005 +/- 0.0045. What will a $4,900 payment convert at forwarding rate? (MCQ) ¥4,876 ¥4,920 ¥5,224 ¥5,274(2 marks) Q13. A UK based company Bib Co will receive a foreign payment of $2,000 in four months' time. The spot rate is $1.1/ £ – $1.4/ £. Calculate the income in four months' time using money market hedging? (MCQ) Borrow DepositDollar ($) 4% 5%Pounds ( £) 3% 2% £1,414.4 £1,419.4 £1,800 £1,807(2 marks) This information is used for Q14, Q15 ; Q16.A USA based company has to make a payment of  £95,000 in nine months' time. The spot rate is  £2.2/$ –  £2.5/$. Following details are:Borrow DepositDollar ($) 7% 5%Pounds ( £) 5% 3% Q14. Calculate the foreign payment using money market hedging? (MCQ) $37,164$42,232$43,816$44,449(2 marks) Q15. Calculate the foreign payment if the nine-month forward rate is  £2.37/$ –  £2.71/$? (FIB)3511551206500$ (2 marks) Q16. Calculate the gain/loss for the company for not leading the payment? (MCQ)$4,365 (Gain)$4,365 (Loss)$3,816 (Loss)$3,816 (Gain)(2 marks) Q17. Following statements relate to Forwarding contracts. (HA)An immediate binding contract TRUE FALSEThe forward rate is variable in nature TRUE FALSEThe timing of the contract is unknown TRUE FALSE(2 marks) Q18. A company wants to reduce its transaction risks when conducting business with foreign receivables/payables. Following statements are said by the directors during this years' AGM. Select the appropriate statements to reduce the risk. (MRQ) â€Å"The company should hold back its payments for few months†, this technique is Leading†The company should continue as normal†Ã¢â‚¬ I have some friends offshore who work in a bank, I may able to arrange a foreign account for the company† said by a director†The company should deal in the foreign currency only† (2 marks) Q19. Juab Co is a manufacturing company ; has a foreign supplier who supplies raw materials. Recently the supplier has now become a customer as well, who purchases Juab Co.'s finished products and sells in his respective country. Which technique of reducing risk is applicable for Juab Co? (MCQ) Money market contractLeading & LaggingForward market hedgingMatching & Netting(2 marks) Q20. Which of the following statements are true in relation to futures? (MRQ)Currency futures are standard contractsA high premium is paid initiallyFutures are available in all currencies offered by the bankFuture contracts are binding (2 marks) Q21. A company wants to hedge itself from any currency risk. They have decided to hedge themselves using currency futures. They have to make a payment in May of $36,000. The futures have a contract size of $15,000. Which of the following futures will they select? (MCQ)Buy three futures on MarchSell two futures of MarchBuy two futures of JuneBuy three futures of September(2 marks) Q22. Select the appropriate option in relation to futures. (HA) Transaction cost is lowest ADVANTAGE DISADVANTAGEContracts are limited to some currencies ADVANTAGE DISADVANTAGEThe exact date does not have to be known ADVANTAGE DISADVANTAGE(2 marks) Q23. Picots Co is UK based company which has a lot of foreign customers. It will be receiving a payment from USA based customer of $500,000 in five months. The company has been advised to use derivatives to hedge themselves against any currency risk. If they opt for currency options which of the following are correct? (MCQ)Buying a USA $ call option in the UKBuying a USA $ put option in the UKBuying a UK  £ call option in the USABuying a UK  £ put option in the USA (2 marks) Q24. Which of the following statements relate to currency options? (MRQ)In future the market becomes favorable and the company will face a loss because it is bound to the contractThey are negotiated Cannot be traded in all currenciesEasily arranged & Flexible (2 marks) Q25. Which of the following is incorrect for swaps? (MCQ)It is negotiated between two parties having their own spot rateIt has a nominal costIt is an over the counter dealIt has multiple markets (2 marks) Q26. Which of the following has a refundable cost? (MCQ)Currency FuturesForward ContractsCurrency OptionsCurrency Swaps(2 marks) FOREIGN CURRENCY RISK (ANSWERS) Q1. CEconomic risk is the variation in the value of the business due to unexpected changes in exchange rates. This is an indirect impact on Jacks business. Q2. BThey are making exchange losses when the accounting results of its foreign subsidiary are translated into the home currency. This is an indication of Translation Risk. Q3. AIt is a direct impact on Saito Co as the USA being home currency strengthens then foreign competitors Sakkara Co in Bangladesh is able to gain sales at your expense because your fish have become more expensive in the eyes of customers both abroad and at home. Q4.  £3.02Interest rate parity theory = 3 Ãâ€" 1+(9% Ãâ€" 212)1+(5% Ãâ€"212) =  £3.02 Q5. 7%Purchasing power parity theory = 3 Ãâ€" 1+(x% Ãâ€" 612)1+(3% Ãâ€"612) =  £3.06X% = 7% Q6. DThe exchange rates of countries depending on inflation rates (Purchasing Power Parity Theory)The exchange rates of countries depending on interest rates (Interest Rate Parity Theory)Prices are same to different customers in an economy. The law of one price. (Purchasing Power Parity Theory)Nominal interest rate differentials between countries provide an unbiased predictor of future changes in spot exchange rates. (International Fisher Effect) Q7. When these two will become equal, Expectation Theory arises. Difference between Spot & Forward RatesDifference between Spot & Future Rates Q8.Depreciation of forwarding rates will be due to high-interest rates INTEREST RATE PARITY THEORYDifferences in nominal rates due to inflation rates INTERNATIONAL FISHER EFFECTA commodity is priced same in every country PURCHASING POWER PARITY THEORYThe forward rate is a fair predictor of the spot rate in the future EXPECTATION THEORY Q9. DReceipts =  £2,500 à · 2.0 = $1,250Q10.Payment (Forward) =  ¥60,000 à · 1.654 = $36,276Payment (Spot) =  ¥60,000 à · 1.321 = $45,420Gain = $9,144Q11. AFuture Rate = $12.8 Ãâ€" 115% = $14.72Receipts =  £3,600 à · 14.72 = $244.57 Q12. DThe Spot rate = $0.996/ ¥ – $1.005/ ¥ -/+ 0.0045The dollar is at a premium so subtract it as if dollar strengthens then yen will weaken in the forwards market. The new Spot rate = $0.929/ ¥ – $0.938/ ¥ – 0.067Payment = $4,900 à · 0.929 =  ¥5,274 Q13. BBorrow Foreign Currency = $2,000 à · [1 + (4% Ãâ€" 4/12)] = $1,974Convert Foreign to Local = $1,974 à · 1.4 =  £1,410Deposit (Interest) = (1,410 Ãâ€" 2% Ãâ€" 4/12) =  £9.4Total Receipts =  £1,410 +  £9.4 =  £1,419.4 Q14. DDeposit Foreign Currency =  £95,000 à · [1 + (3% Ãâ€" 9/12)] =  £92,910Convert Foreign to Local =  £92,910 à · 2.2 = $42,232Deposit (Interest) = ($42,232 Ãâ€" 7% Ãâ€" 9/12) = $2,217Total Payments = $42,232 + $2,217 = $44,449 Q15. $40,084Payments =  £95,000 à · 2.37 = $40,084Q16. BQ17. An immediate binding contract TRUE The forward rate is variable in nature FALSEThe timing of the contract is unknown FALSE Q18.†The company should hold back its payments for few months†, this technique is Lagging (Incorrect)†The company should continue as normal† This refers the company should take no action (Correct)†I have some friends offshore who work in a bank, I may able to arrange a foreign account for the company† said by a director. This statement indicates opening a foreign bank account. (Correct)†The company should deal in the foreign currency only† The company could deal in home currency rather in foreign currency (Incorrect) Q19. DThis technique attempts to match the same foreign currency receipt & payments due at the same time. The netting of the intra debit & credit balances saving transaction cost & reducing risk. Q20.Currency futures are standard contracts, fixed limits specified (True)A high premium is paid initially, this is applicable in options (False)Futures are available in all currencies offered by the bank, Only in few currencies (False)Future contracts are binding, they have to be closed (True) Q21. CThe Futures can be bought or sold only four times a year which are March, June, September & December. Future contracts can be signed relating to a month after the date of receipt. They will buy two futures each of $15,000 and the remaining $6,000 can be hedged using other techniques. (E.g. forward contracts) Q22. Transaction cost is lowest ADVANTAGE Contracts are limited to some currencies DISADVANTAGEThe exact date does not have to be known ADVANTAGE Q23. BPicots Co will want to sell the USA $ when they receive the payment which is why they will use USA $ put (sell) option bought in the UK. Q24. In future the market becomes favorable and the company will face a loss because it is bound to the contract, this statement relates to future contracts They are negotiated, this statement relates to options (Correct) Cannot be traded in all currencies, it is a disadvantage hence this statement relates to options (Correct)Easily arranged & Flexible, this statement relates to swaps Q25. DIt has no markets; it is a tailor-made an agreement between two parties.Q26. ACurrency Futures, An initial margin cost which is refundableForward Contracts, has a transaction costCurrency Options, A non-refundable premium costCurrency Swaps, No initial cost

Wednesday, October 9, 2019

What's the difference between a Liberal and a Conservative in 2011 Article

What's the difference between a Liberal and a Conservative in 2011 American Politics - Article Example (Student News Daily, 2010) The Liberals want Government controlled health care. The Conservatives support a competitive, free market health care system. Liberals believe that undocumented aliens (illegals) have the right to the same benefits as citizens. Conservatives do not. Liberals believe that the Social Security system should be protected at all costs whereas the Conservatives feel people should be allowed to handle their own savings. Conservatives liken Liberals AKA Progressives to a person who goes in and tears down a house, leaving the tenants homeless, with no ideas for rebuilding. Conservatives are full of ideas but have been unable to rally enough support to initiate any of them. (American Thinker, 2007) When it comes to taxes, Conservatives feel that the people are pretty darn good at handling money and that tax cuts increase revenue and the spending power of the American people increasing Government profit. Liberals on the other hand feel that in the people’s hands money is not well spent and that the Government should regulate it, redistributing it where they see fit. To quote paleoconservative Pat Buchanan, with regards to the bailout, â€Å"What we are witnessing is what happens to a prodigal nation that ignores history, and forgets and abandons the philosophies and principals that made it great.† (Quinn, 2008) While on the other side of the fence, what seems a rather unflattering statement is what the Liberals are saying about Obama, â€Å"Obama Sounds Like a Fool Because He’s Just So Darn Brilliant†, referring to his â€Å"Intellectual Stammer†. (Eden, 2011) To be a Liberal is to defend the freedom - the Liberty - of all people who make up our great nation. (McKinley, n.d.) Conservatives overwhelmingly believe if you go around and work hard and persevere, youre going to get ahead. (Schulte, 2008) As you can see the differences are many. What matters most however, are not the differences, but whether or not they can

Tuesday, October 8, 2019

Trends in Society and Cultrure Essay Example | Topics and Well Written Essays - 1250 words

Trends in Society and Cultrure - Essay Example This essay stresses that business entities should seek to be morally responsible in their effort to get their profit. If a company is not held responsible of its action, there will be a lot of destruction to the universe, in general. As the paper discusses businesses that wish to go green make this with long- term objectives in mind. This eventually leads to a greater productivity in the work place, though not seen directly. When a company goes green, the business area becomes a healthier environment. A healthy work environment leads to strong employees, and hence greater output; it has a domino effect, which leads to many advantages such as less health care costs for both employees and employers. Other advantages include education to those working there. This will go a long way in saving the universe. The commercial system is controlled by statute in the use of resources. There is a lot of distortion in the business community as to going green. This has led to a massive ecological debt as well as natural disasters frequency. Businesses can do a lot to improve and be eco- efficient. This will continue through integrating eco-efficiency in their strategies. The difference ecologically sustainable companies’ experience is that they use natural resources slower and below the average production policy. They do not cause emissions that accumulate in the environment at the rate beyond the capacity of the natural order to absorb and integrate these emissions. They should not participate in any activity that would also deteriorate the eco-system services (Dyllick and Hockerts, 2002, p.72). Ecological sustainability analysis is based on the realizations that on a finite planet the depreciation of natural capital. It is noted that the willingness of the managers will in turn encourage employees to undertake environmental initiatives. Stated, environmental policies may not encompass much of a direct impact on employees’ willingness to eco-innovate (Lovins, 2002, 146). There are many benefits to going

Monday, October 7, 2019

Conclusion Section of Thesis Essay Example | Topics and Well Written Essays - 2250 words

Conclusion Section of Thesis - Essay Example Over the past decade, use of addictive substances has infiltrated its way into the mainstream culture in certain countries. Younger people in particular seem to possess a skewed sense of safety about these substances, believing rather erroneously that they are safe and benign. Meanwhile, addictive substances are posing a serious threat to the health, social and economic fabric of families, communities, and countries. For many countries, the economic burden is relatively new, but growing quickly and unlikely to go away easily (Regidor, 2006). It is estimated that at least 20% of the American population suffers from some form of addiction. The total cost of addictive behaviors in terms of family disintegration, loss of labor productivity, illness, injury, and death reaches the staggering sum of $300 billions per year, making it one of the most serious socioeconomic problems facing society. Thus, prevention and treatment of drug addiction has been an important issue in the USA as well as worldwide for decades. While the individual patient, rather than his or her disease, is the appropriate focus of treatment for substance abuse, an understanding of the neurobiology of dependence and addiction can clarify the rationales for treatment methods and goals. Brain abnormalities resulting from chronic use of nicotine, stimulants (e.g., cocaine), opioids (e.g., morphine), cannabis (e.g., marijuana), alcohol, hallucinogens (e.g., phencyclidine), inhalants (e.g., toluene), and many other abused substances are underlying causes of dependence and addiction meaning intense substance craving and compulsive use. The abnormalities that produce addiction, however, are wide-ranging, complex, and long-lasting. They may involve an interaction of environmental effects, for example, stress, the social context of initial substance use, and psychological conditioning. Many factors, both individual and environmental, influence whether a particular person who

Saturday, October 5, 2019

Assisted suicide Research Paper Example | Topics and Well Written Essays - 1750 words

Assisted suicide - Research Paper Example By definition, differential association is a theory suggesting that through interaction, people discover techniques, attitudes, values, and motives for immoral behavior. In contrast, self-derogation is a theory predicting that low self-worth motivates the young to try out criminal behaviors that are meant at re-establishing sense of worth. This is a paper that critically examines assisted suicide through the use of differential association theory and self-derogation theory. Crime: Assisted Suicide Life can have different meanings and impressions on different people. Some people might see it as the need of having a continued well functioning of human body and the brain. Others might see it as the continued long term experience with the life of a human being (Miller 25). Many doctors have been able to perform some physician-assisted suicide, which sees a doctor sets up some machine and the patient ends up killing him or herself. On the hand, euthanasia also is an act which is done by t he doctor to kill a patient. There have been two argumentation points on this grave issue. One of the sides has been on whether an individual should be permitted to bring his or her precious life to an end. The other one of questions has been on the person who is obliged to make the decision in ending one’s life. Such has brought much debate on the issues (Peterson & Otsuki 3). While there is the outstanding difference between what is known as assisted suicide with the euthanasia, the two conflicting arguments have always existed. Many people have always been opposed to this assisted suicide performances due to the fact that their own religious beliefs propose the opposite since such a practice violates human existence, and since God should decide the person who should die. However, some religious groups and faiths have always believed in this form of assisted suicide by physicians. Continued arguments have proposed that these assisted suicides on patients in pain might be le gal in helping the people (Gunn & Maimon 309). This is so since such patients do live all their days wishing whether they could die and bring an end to their pain and suffering. Sigmund Freud was an example who ordered his physician to inject him with morphine and bring his life to an end. Such was an assisted suicide and an end to his pain. This places a great interest on this right to die or live which is on the person’s own decision. One the other hand, when it comes to the decision of ending the life of an individual and the right to death, there is a very difficult and hard decision which has to be considered by the people concerned. While the practice has been banned in some areas, most of the places and states have been in favor of the physician-assisted deaths and suicide in ending the pains on patients whose periods to live is less than six months. Suicide should hence be seen as a destruction of an individual’s own body (Miller 29). When the doctor does help an individual bring an end on the life of a given patient in some unending pain, then it is something which has been greatly argued on by majority of individuals. As well, many issues have been raised on the whether a patient should be allowed to decide for the kind of decision he or she is about to make towards ending his life, or whether it should be duty of the family to come up with such a decision. The decisions of the patient and the family might be varying, and thus the law should

Friday, October 4, 2019

LOVE Curriculum Development in Adult Education Research Paper

LOVE Curriculum Development in Adult Education - Research Paper Example First of all, learning should considered to be a process rather than what we get out of it. It is important to keep the students involved in such a procedure that would allow for an enhancement in their learning and this element would be responsible for improving learning. For this process to be effective it is necessary to continuously give feedback on how efficient their efforts are coming up to be. Then there is the point that all learning is basically relearning. For the simplification of learning a procedure which actually makes the students participate in the discussion regarding the topic at hand is really efficient and important. This allows for addition and learning of refined and new ideas from every individual. For learning to be absolutely worthwhile there is a requirement to resolve conflicts that may come up between dialectically opposed styles of variation to the world. The major driving force of any learning process is conflict, differences and disagreements. When one is engaged in learning he is required to go back and forth the different ideas, views and modes of reflection and whatever the input is from every student’s side. Through learning knowledge is created. ELT has proposed a constructivist theory of learning in which takes place the creation of social knowledge over and over again and for the learner it becomes his own personal knowledge. This is totally opposite of what the case is in â€Å"transmission† model which is used for most of the current educational practices, and wherein takes place the transmission of pre-existing fixed concepts to the learner. According to ELT learning can be defined as â€Å"the process whereby knowledge is created through the transformation of experience. Knowledge results from the combination of grasping and transforming experience (Kolb, 1984, p. 41)†. The

Thursday, October 3, 2019

Marketing assignment Essay Example for Free

Marketing assignment Essay 1.1 Ryanair are pioneers of low cost airlines in Europe operating more than 1600 daily flights from 57 bases across 1600 low far routes connecting 180 destinations in 29 countries. They recently announced that they have ordered 175 new Boeing craft. 1.2 In order for Ryanair to keep the costs to a minimum, their airline uses small, regional airports only to reduce operational costs and operates as a point-t-point airline carrier, thus when other airlines avoiding the cost associated with a hub-and-spoke service. 1.3 Ryanair advertises it’s self as a â€Å"The low fare airline† and has a price promise under which it will pay double the difference if a customer finds the same flight cheaper elsewhere. 1.4 They pay as little as possible for their aircraft. They get big discounts on aircraft because they buy them when other airlines want them. 1.5 They spend as little as possible on advertising. They do not employ advertising agencies; instead all of their advertising is done in-house. 1.6 They don’t use travel agencies, so they don’t pay commissions. Ryanair uses direct marketing to recruit and retain customers and to extend products and services to them and this reduce cost. You book online or on the internet. This saves 15% on agency fees. Question 2 Kulula and Mango are South Africa’s low cost airlines. These airlines have in some areas imitated the Ryanair business model. 2.1 Kulula uses Lanseria Airport as an alternative to OR Tambo airport which can be attributed to reduction operational costs. Ryanair makes use of smaller airports instead of the large busy airports to reduce costs and reduce the time between flights. 2.2 The low cost airlines in South Africa, such as Kulula and Mango also upsell products such as car hires, travel packs and hotel accommodation. This is similar to the business model of Ryanair. 2.3 The low cost airlines in South Africa also reduce their costs by not including food on the fare; you can buy your food if you want. 2.4 To make bookings simpler the customers of Kulula and Mango can also book and buy flight tickets at Shoprite/Checkers for there’s is no commission paid to travel agencies. The internet online process also exists for self-service of making bookings. Question 3 The marketing environment consists of Micro and Macro environment. According to Kotler and Armstrong (2012;90) Micro environment consists of the actors close to the company that affect its ability to serve its customers such as the company its self, its suppliers, its marketing partners, customers and the general public. The macro environment is said to consist of the larger societal forces that affect the macro environment such as political, economic, social, technological, natural environment, and legal framework (Kotler Armstrong, 2012) 3.1 The Micro environment 3.1.1 Company Ryanair’s mission is to keep their customers happy by offering a simple service and that involves maintaining low-cost fares, such as offering no meal options or extended service elements such as beverage consumption, thus keeping labour-related costs low and inviting the more humble or thrifty consumer to enjoy travel to regional destinations without the worry of excessive airline expense. 3.1.2 Suppliers Suppliers are very important to the company and they are the determining factor for Ryanair to keep customer value. In a running an airline Ryanair require a lot of fuel but they are unable to influence their suppliers since the price of fuel is controlled by external bodies such as OPEC(Ryanair Annual Report, 2004). 3.1.3 Competitors The increasing number of competition with carriers offering lower-cost fares is impacting the consumer mentality regarding which carrier to choose when travelling within European destinations. 3.1.4 Marketing Partners Ryanair does not use advertising agencies instead all their advertising is done in-house by doing so they are cutting cost and making sure that they maintain low cost strategy. They simple use adverts that tell passengers that Ryanair has low fares. 3.2 Macro environment 3.2.1 Political The external political environment is one of significant advantage to Ryanair, as the majority of its operations are contained within Europe. It is relatively common knowledge that this region maintains political stability, thus Ryanair does not experience issues with governmental instability in Europe as a concern regarding passenger volumes or flight destinations. 3.2.2 Technological The technological environment does not appear to significantly impact the firm in a negative capacity as the firm. Additionally, supply chain software programs and other integrated software applications are available to assist Ryanair in streamlining labour functions and improve internal organisational efficiency. 3.2.3 Economical Economical factors in the Euro region such as the Greece debt issues, increased unemployment in Spain and other countries have a negative impact in the number of customers for air travel like Ryanair. Question 4 Low cost airline offer a no-frill service, they sell the cheapest tickets you can buy. Unlike branded airlines that argue that passengers are willing to more for a better level of service. These are the reason I would not use low cost airlines such as Ryanair. 4.1 Customer Service Ryanair offers poor customer service such as when your bag is broken into no compensation is provided. It is also reported that their staff is unfriendly and rude. Ryanair also do not make provisions for fragile items that you wish to carry on the aircraft with you. Musical instruments and sporting equipment can be taken but at a fee. 4.2 Value added services There is no complementary food and what is offered is expensive and unhealthy. 4.3 Misleading pricing The policy of 70% sets sold at lowest fares and 30% at higher fares can be misleading. This means that you may not always be paying the lowest price for the fares. 4.4 Convenience Ryanair does not offer convenience as you cannot chose seat. You also cannot change flights. Their plains are old and offer low comfort. They use secondary airports which tend to be smaller regional airports. Question 5 Ryanair’s objective is to firmly establish itself as Europe’s leading low-fares scheduled passenger airline through continued improvements and expanded offerings of its low-fares service. Ryanair aims to offer low fares that generate increased passenger traffic while maintaining a continuous focus on cost-containment and operating efficiencies 5.2 Understanding customer needs and wants 5.2 Design a customer driven marketing strategy 5.3 Construct an integrated marketing program that delivers superior value 5.4 Build profitable relationships and create customer delight Question 6 6.1 Product or Service Low cost, no frills air travel to Europian destinations. There is no free food or drink on-board. Food and drink are income streams. You buy on-board, or you do take your own food and drink if you like. 6.2 Price Ryanair has low fares. 70% of seats are sold at the lowest two fares. 24% of seats are charged at higher fares. The last 6% are sold at the highest fare. 6.3 Place Ryanair does not use travel agents so it does not pay agency commissions. It uses direct marketing techniques to recruit and retain customers, and to extend products and services to them (i.e. Customer Relationship Management). This reduces costs. You book online over the Internet. This saves them 15% on agency fees. They are based in Stansted in Essex which is known as a secondary airport. It is new and accessible. It is cheaper to fly from Stansted than either Heathrow or Gatwick, and since it is less busy Ryanair can turn aircraft around more quickly. 6.4 Promotion They spend as little as possible on advertising They do not employ an advertising agency. Instead all of the advertising is done in-house. In fact OLeary himself oversees much of the promotion of Ryanair. They use simple adverts that tell passengers that Ryanair has low fares. Ryanair employs controversy to promote its business. For example in 2009, the company reasoned that passengers would be charged  £1 to use the toilets on board. OLeary reasoned that passengers could use the terminals at either the destination or arrival airport. This would speed things up. It was reasoned that this is what passengers wanted since they did not want other passengers leaving their seats and walking the aisles to go to the toilet. OLeary also argued that larger passengers should be charged more since they took up more room again it was reasoned that this is what the majority of passengers wanted. 6.5 People Pilots are recruited when they are young as pilot cadets. They work hard and take early promotions and then move on after 10-years or so to further their careers. Cabin crew pay for their uniforms to be cleaned. They invest in their own training. They are mainly responsible for passenger safety as well as ancillary revenues onboard 6.6 Physical Evidence They pay as little as possible for their aircraft. Planes are the most expensive asset that an airline can make. They get big discounts on aircraft because they buy them when other airlines dont want them, for example after September 11th, or on the invasion of Iraq and Afghanistan. Aircraft manufacturers cannot simply stop a supply chain in minutes. If orders are being cancelled or delayed, this is when to buy. It was rumored within the industry that Ryanair was buying Boeing 737s list price around  £40,000,000 (forty million pounds) with up to a 50% discount. 6.7 Process There is no check in. You simply show your passport and supply your reference number. You cannot select a preferred seat. It is first come, first served. This aids speed. There are no air bridges (the tunnel that connects to the side of the aircraft when to board it). You walk or are bused to the aircraft. Baggage is deposited directly onto the terminal its quick. However if your bag is broken dont expect high levels of customer service. Question 7 7.1 Cultural factors Ryanair has addressed a global cultural need for leisure travel by making their prices extremely low and the easy availability of tickets operating between two points. One of the factors that influence consumer behavior is social class such as people’s income. Ryanair get most of their business from lower income group. 7.2. Social factors One the factors that influence consumer factors is the social factors such as consumers small groups family and social roles. According to the case study Ryanair make use of buzz marketing by their controversial promotions. This influences people opinions about their services as it gets people to discuss the controversial promotions. 7.3 Personal factors Personal factors are influenced by personal characteristics such as customer’s age and life cycle stage, occupation, economic situation, life style and personality and self-concept. The people that would be influenced into buying Ryanair’s would need to have an easy going personality and not be concerned much about the service of the airline since many of the luxuries are removed from the service. 7.4 Psychological factors A person’s buying choices are further influence by four psychological factors motivation, perception, learning and beliefs and attitudes. Customers that would be influences to use Ryanair are customers that believe that are getting value for money through the low cost pricing. Question 8 Consumer market consists of individuals and households that buy goods and services for their personal consumption. These would normally be consumer goods such as soft drinks, cosmetics, travel and household goods. Ryanair’s consumer market is the individuals in the European region that use air travel as a form of transportation. Question 9 Below is an example of Ansoff’s Matrix which shows growth strategies that organisations can use to expand their operation followed by the explanations for each growth strategy (Riley, 2012). Figure 1 Ansoff’s matrix. Sourced from Riley (2012) 9.1 Market penetration Market penetration is when the company expands in the same market using the same products. For Ryanair, market penetration would involve increasing the number of flights in the same routes. This way they are in the same markets and using the same service. 9.2 Market Development Market development requires the companies to enter new markets while using the same products. For Ryanair, this would require the company to go to new markets such as Africa, Asia or America using the same low cost air travel service. 9.3. Product Development Product development means that in order to expand the company must introduce new products or services in the existing market. For company like Ryanair, product development would mean that they introduce new service such as business class or first class into the existing market. 9.4 Diversification Diversification is when the company seeks to enter into new markets with new products. For Ryanair diversification could mean that the company introduces new services such as leisure sea cruising. This would also mean that the company moves into a new market since leisure sea cruising would require different destinations and customer base. References Riley, J. 2012. Ansoff Matrix. [online]. Available at: http://www.tutor2u.net/business/strategy/ansoff_matrix.htm [Accessed on 02 September 2013]. Kotler, P. and Armstong, G. 2012. Principles of marketing. 14th edition. Essex: Pearson.